Delivery Information
Delivery timescale quoted is the average time you could expect your order to arrive
No Delays on Delivery!!!!
No delays at present, all delivery times are correct. Please use the tracking code sent to you by email to check updates, thank you
updated - 14.01.10
Delivery charges are as follows:
- Standard items (companion sets, fireguards, taps and most showers) £1.50 to £7.99 per order
- Large/Heavy items (large fire basket, fireplaces, complete bathroom suites, shower cubical etc) £39.99
- Delivery to Scotland requires us to quote for the area
SNH Trade Delivery
Our track record for delivery of orders in between 1 to 7 days from order. The delivery timescale does depend on when you placed your order, so if you order on a Saturday the earliest time you could expect your delivery would be Tuesday.
Delivery costs
The costs for delivery, is what we pay or less for the delivery of the order to you. We run a 1 delivery charge policy, so you can order as many items as you want for only 1 delivery charge! (Exceptions apply). This in turn is a discount for multiple orders.
Exceptions to the above are the pallet service we offer on large and heavy items.
Delivery timescale for pallets
The delivery of pallets will take a little longer. Once we have sent your pallet, it can take up to 3 days to arrive. The pallet delivery company will contact you by telephone to arrange a AM/PM delivery slot for you.
Packing
Our packing team work very hard to keep your orders on time. You should expect from us
- All items securely packed with bubble wrap, air bag system
- Boxes marked clearly if items are fragile or heavy
- Small items will be delivered in APC 5KG pouches or by post
- Invoice attached or inside the box for your order
- No rubbish stuffed in the packaging
- We use eco-friendly packing material inc the air bags.
From order to delivery
- Our team will do their best to dispatch your order as quickly as possible
- Print off orders and send to the packing dept
- Packing dept sort orders in dates, checks and packs your items in a professional manner
- Courier company collects all parcels
- Delivery company delivers on a next day service
- If any problems with the delivery or goods, we need to be notified no more than 24 hours after the delivery.
