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Delivery Information

All Orders placed over the Christmas period will be delivered between the 6th, 10th, 11th and 12th Jan 2012.

Delivery timescale quoted is the average and is estimated time you could expect your order to arrive

Delivery charges are as follows:

  • Standard items (companion sets, fireguards, taps and most showers) £1.99 to £6.99 per order
  • Large/Heavy items (large fire basket, fireplaces, complete bathroom suites, shower cubical etc) £39.99
  • Delivery to Scotland requires us to quote for the area
 

IMPORTANT - All items must be checked for damages within 24 hours of arrival, PLEASE ask the DPD driver to mark on his PDA hand held machine that the item is "unchecked". ANY claims of damage on delivery will not be upheld if you sign for the goods that they are in "good condition" on arrival. The driver will be able to do this for you "UNCHECKED" .

For non signed for delivery, you must inform us with 48hours .

SNH Trade Delivery

Our track record for delivery of orders in between 1 to 7 days from order. The delivery timescale does depend on when you placed your order, so if you order on a Saturday the earliest time you could expect your delivery would be Tuesday.

Delivery costs

The costs for delivery, is what we pay or less for the delivery of the order to you. We run a 1 delivery charge policy, so you can order as many items as you want for only 1 delivery charge! (Exceptions apply). This in turn is a discount for multiple orders.

Exceptions to the above are the pallet service we offer on large and heavy items.

Delivery timescale for pallets

The delivery of pallets will take a little longer. Once we have sent your pallet, it can take up to 3 days to arrive. The pallet delivery company will contact you by telephone to arrange a AM/PM delivery slot for you. Pleaswe note that the pallet company are not allowed to remove the item off the pallet or take the pallet inside your property.

Packing

Our packing team work very hard to keep your orders on time. You should expect from us

  • All items securely packed with bubble wrap, air bag system
  • Boxes marked clearly if items are fragile or heavy
  • Small items will be delivered in APC 5KG pouches or by post
  • Invoice attached or inside the box for your order
  • No rubbish stuffed in the packaging
  • We use eco-friendly packing material inc the air bags.

From order to delivery

  • Our team will do their best to dispatch your order as quickly as possible
  • Print off orders and send to the packing dept
  • Packing dept sort orders in dates, checks and packs your items in a professional manner
  • Courier company collects all parcels
  • Delivery company delivers on a next day service
  • If any problems with the delivery or goods, we need to be notified no more than 24 hours after the delivery.